Privacy Policy

Who is responsible

The party responsible for handling your data (the controller) is Clínica Dyogo Oliveira, CNPJ 49.669.249/0001-83, based at Rua Dr. Frederico Machado, 132, sala 28, Centro, Pindamonhangaba, SP. For anything about privacy, talk to us through the channels at the end of this page.

Which data we handle

• Browsing the site. This site is institutional and static. It does not require an account, it has no login, and it does not ask for data so you can browse.
• Voluntary contact. When you click the WhatsApp button or our email and write to us, you give us, on your own, your name, your phone number or email, and the content of the message. We use that only to reply and to book your care.
• Care data. During a visit or a session, we collect the health information needed to assess and treat your case. This data is sensitive and stays protected by the professional secrecy of the physiotherapist and the other professionals at the clinic.

Cookies, measurement, and ads

To understand how people reach us and for our outreach, this site may use cookies and pixels from measurement and advertising platforms, such as Google (Google Analytics) and Meta (Facebook and Instagram). They serve two purposes: to measure, in aggregate, access to the site, and to do remarketing, that is, to show Clínica Dyogo Oliveira again to people who already visited this site while they browse elsewhere.

These cookies are not essential and do not identify you by name. They are activated when you visit the site. If you refuse on the notice, no measurement or ad cookie is loaded, and anyone who already refused stays out. You can change your mind at any time in Cookie preferences, in the footer of any page, and you can also manage tracking in your browser settings and in the ad preferences of the platforms themselves (for example, Meta's Ad Center and Google's ad settings).

What we use your data for

• Reply to your message and schedule assessments and sessions.
• Provide and follow your treatment with quality and continuity.
• Meet legal and regulatory duties in health care.

We do not use your data for any purpose you would not expect when you come to us.

Legal basis

We handle your data on the legal bases of the LGPD that apply to each case: your consent, the performance of preliminary steps and of the care you request, health protection by a qualified professional, and compliance with legal duties.

Whom we share it with

We do not sell your data and we do not hand it over. A conversation started through the WhatsApp button is operated by Meta and also follows WhatsApp's own privacy policy. Nutrition and Psychology visits are provided by partner professionals at the clinic, who are responsible for handling the data of their own visits, under their respective professional boards.

Security and how long we keep it

We take reasonable measures to protect your data against unauthorized access, loss, or misuse. We keep the information only for as long as needed for the purposes above and for the period health law requires (for example, keeping clinical records).

Your rights

The LGPD gives you, at any time, the right to:

• confirm whether we handle your data and access it;
• correct incomplete, inaccurate, or outdated data;
• ask for anonymization, blocking, or deletion of unnecessary data;
• request portability and information about whom we share it with;
• withdraw consent and ask for deletion of data handled on that basis.

To exercise any of these rights, just talk to us through the channels below.

Care for minors

Care for children and adolescents is always given with the presence and the authorization of a legal guardian.

Changes to this policy

We may update this policy to reflect changes to the site or to the law. When that happens, we change the "last update" date at the top of this page.